● Ships Australia-wide
● Metro flat rate: [INSERT $ AMOUNT]
● Non-metro calculated at checkout
● Long items (2m+) surcharge: [INSERT $]
● International: minimum [INSERT $] order
● Pickup not available
● Signature required by default
● ATL only if requested — customer assumes full risk
● Do not book electricians until goods arrive and are checked
Shipping within Australia
We deliver to metro, regional and remote locations across Australia. For customers in metro postcodes, a flat shipping rate of [INSERT $] applies. For addresses outside metro zones, freight charges are calculated automatically at checkout based on courier rates.
Dispatch & Delivery Timeframes
Dispatch times may vary depending on stock availability or special-order items.
Items that require supplier ordering or additional preparation may take [INSERT X–Y
BUSINESS DAYS] before leaving our warehouse.
Approximate transit time after dispatch:
● Metro NSW / QLD / VIC: [INSERT X–Y DAYS]
● Regional / Rural NSW / QLD / VIC: [INSERT X–Y DAYS]
● SA / TAS: [INSERT X–Y DAYS]
● WA / NT: [INSERT X–Y DAYS]
Timeframes are a guide only and may be affected by carrier delays, public holidays or
regional access.
Long & Oversized Items
Products measuring 2 metres or longer or requiring oversized handling incur a freight
surcharge of [INSERT $ SURCHARGE] to cover carrier fees and protective packaging.
PO Boxes & Parcel Lockers
We can ship to PO Boxes and parcel lockers only where courier size limits allow. If an order exceeds those limits, we will request an alternative street address before dispatch.
International Orders
International shipping is available subject to:
● Minimum order value: [INSERT $ MINIMUM]
● Import duties, taxes and customs fees are the responsibility of the customer
● GST is removed at checkout where applicable (excluding NZ where GST rules differ)
Authority To Leave (ATL)
All parcels default to signature on delivery. If you request Authority To Leave, you accept full responsibility once the parcel is left at the premises.
No replacements, credits or refunds will be issued for parcels lost, stolen or
damaged after ATL delivery.
Pickup
Pickup is not available.
All orders are shipped via courier from our dispatch location.
Booking Electricians / Installers
Please wait until your items have arrived and been inspected before scheduling an electrician or installer.
We are not liable for costs associated with missed or rescheduled installation appointments.
Tracking & Communication
You will receive tracking details by email once your order has been dispatched.
For time-sensitive delivery needs, please contact us before placing your order and we’ll
advise what is achievable.
Additional Notes
● Delivery estimates exclude dispatch time
● In rare cases, freight may be split between carriers or schedules
● External courier delays are outside our control